Returns and Refunds Policy

Legal references and definitions

This Website (or this Application)
The entity that facilitates the delivery of the Service.
Owner (or We or Us)
Our Website – The individual(s) or organization that offers this Website and/or the Service to Users.
Product (or Service)
Product (or Service) represents the items available on this Website as detailed on this Website.
User (or You)
The individual or organization that interacts with this Website.

We appreciate your purchase of our products (or subscription to our services) at https://tijolaco.com.br, managed by Our Website.

If the purchase does not meet your expectations, feel free to return it. The process is straightforward! Just send it back with your original sales receipt, gift receipt, or original packing slip. We will gladly exchange the product or refund the entire purchase amount.

To qualify for a return, your item must remain unused and in the same condition that it was when received. The item needs to be in its original packaging and should include the receipt or proof of purchase.

There are several categories of goods that cannot be returned. Items such as perishable goods, food, flowers, newspapers, or magazines are not returnable. Products that are defined as intimate or sanitary goods, hazardous materials, or flammable liquids or gases are also non-returnable. A receipt or proof of purchase is necessary to finalize your return.

According to our policy, digital products that are downloadable, licensed, or accessed through a subscription cannot be returned.

You can obtain a full refund within 7 days of your purchase. After this period, you will no longer qualify for a refund.

We encourage our customers to test the product (or service) within the first 7 days to confirm it meets their needs.

To request a refund, customers must provide their order and online access code to Customer Service.

Eligibility requirements for a refund include:

  • Returning the product within 7 calendar days of purchase
  • The product must be unopened and in its original condition.
  • The product must be unused and not damaged in any capacity.
  • The product must include a receipt or proof of purchase

A damaged product or a return initiated after 7 calendar days will disqualify you from receiving a refund.

If you wish to request a refund, do not hesitate to reach out to us via

Sale Items:

Refunds can be issued for sale items, provided they are in satisfactory condition and that tags remain intact.

Late or Missing Refunds:

If a refund hasn’t appeared, please first check your bank account again or contact your bank.
Having done this and still not received your refund, please get in touch with us.

Our customer services department can assist you in acquiring a free shipping label.

Shipping Costs:

You are responsible for covering your own shipping expenses when returning an item. Shipping costs are non-refundable.

Depending on your location, the duration for your exchanged product to arrive may vary.

Refund Process:

Once we receive the product, our skilled team will examine it and initiate your refund. The funds will be returned to the original payment method used at the time of purchase. Please keep in mind that it may take up to 7 business days for the refund to appear on your account or credit card statement.

Should you have any further inquiries, please contact us using the details provided below.

Our Website
16 High Point Ave.
Brooklyn, NY 11225
United States
Phone: 516-866-3658
Email: [email protected]

Last Updated: January 6, 2025